FAQs
Q1. What makes iS Clinical Cleansing Complex different from a standard face wash?
A1. Most cleansers remove surface oil and stop there. The Cleansing Complex also minimises pore appearance and targets blemish-prone skin through active botanical extracts that dissolve debris inside the pore rather than just at the surface. It also doubles as a toner, makeup remover, and short-contact treatment mask — giving it four functions in one product.
Q2. How do I use it as a treatment mask?
A2. Apply and massage as normal, then simply wait 2–3 minutes before rinsing. This brief contact time allows the active extracts to penetrate deeper into the pore lining for a more thorough cleanse — particularly effective for congested skin the night before an event or after heavy sunscreen and makeup days.
Q3. Is it suitable for dry or sensitive skin?
A3. It works best for normal, oily, and blemish-prone skin. Those with very dry or reactive skin may find it slightly drying with twice-daily use; once daily in the evening paired with a gentler morning rinse is a better approach. Follow immediately with Hydra-Cool Serum if your skin feels tight after rinsing.
Q4. Can it remove waterproof makeup and sunscreen?
A4. It effectively removes daily makeup and chemical sunscreen. For mineral sunscreen or heavy waterproof eye makeup, apply a dedicated micellar water or oil cleanser first, then use the Cleansing Complex to ensure the skin is truly clean. This double-cleanse approach also prevents active ingredients in subsequent serums from being blocked by residual SPF.
Q5. Can it be used post-procedure — after laser or a chemical peel?
A5. Not in the first few days. Post-procedure, the iS Clinical Sheald Recovery Balm replaces your cleanser for 3–5 days while the skin barrier is compromised. Once your dermatologist confirms the skin has closed, the Cleansing Complex can be reintroduced gently.
Q6. Does it strip the skin's natural moisture barrier?
A6. When used as directed — apply, massage, rinse — it cleanses without over-stripping. Problems arise if it's left on beyond 3 minutes or used more than twice daily. If your skin consistently feels tight after washing, that's a signal to add a hydrating serum immediately post-cleanse or reduce to once-daily use.