FAQs

Shipping charges and the free-shipping threshold are shown at checkout before you pay. Full details are in our Shipping Policy.

Once your order is dispatched, you will receive a shipping confirmation with tracking details. If you need help, contact Customer Care with your Order ID.

Before dispatch, contact Customer Care to cancel. After dispatch, you can refuse the delivery at your doorstep. Combo packs cannot be partly cancelled; cancelling any item cancels the whole combo. Refunds for approved cancellations are initiated within 48–72 business hours.

Batch IDs vary with stock rotation. Product photos are representative; the batch, manufacturing and expiry details printed on the pack you receive apply.

Raise a request within 2 days of delivery with a continuous unboxing video (from the unopened outer carton to the product, with the Skn Biome seal visible) and clear photos showing the issue, packaging, batch/lot number and barcode. Eligible cases receive a refund or replacement at no extra cost, subject to stock.

General returns can be raised within 5 days of delivery for unused products in original, sealed packaging, with the same unboxing video and photos. A ₹300 deduction applies for a refund, or a ₹150 re-shipping fee for a replacement. Products expiring within 4–6 months of the order date are not eligible for exchange unless they were wrong or damaged on delivery.

For safety and regulatory reasons, prescription medicines generally cannot be returned once dispensed, except for transit damage, wrong or expired product, recall or a quality concern.

After the returned item passes quality checks at our warehouse, refunds are initiated within 2–4 business days to the original payment method. For cash-on-delivery orders we collect bank details securely; banks may take up to about 7 business days to show the credit. See our Refund Policy for full terms.

Yes. All products sold on Skn Biome are 100% authentic. Manufacturer or marketer details and country of origin are listed on product pages.

MRP is the maximum retail price printed on the pack and is inclusive of all taxes. Where our selling price is below the MRP, both are shown so you can see the difference clearly.

Prescription-only products require a valid prescription from a Registered Medical Practitioner, which is verified before dispatch. Orders with an invalid or unclear prescription may be cancelled. If you do not have one, you can book an online dermatologist consultation.

Use our concern, product type and routine collections as a starting point. For persistent or complex concerns such as melasma, acne scarring or hair fall, a dermatologist consultation is the most reliable way to build a routine.

Book a slot through our online consultation page. You will consult a Registered Medical Practitioner by video, who can assess your concern, suggest a routine and, where clinically appropriate, prescribe treatment. See our Telemedicine Video Consultation Policy for details.

No. Online consultations are not intended for emergencies. In an emergency, call local emergency services or go to the nearest hospital.

Email support@sknbiome.com or call +91-9354606738, 10:00–18:00, Monday to Saturday.