Shipping policy

Shipping Policy

Brand: SknBiome
Entity: Continuum Aesthetics Private Limited, New Delhi
Customer Care: support@sknbiome.com | +91-9354606738 (10:00–18:00, Mon–Sat)
Effective Date: 1st October 2025

1.Shipping

  • FREE shipping on orders above ₹499.
  • Orders ₹499 and below: ₹100 shipping charge.
  • Batch IDs may vary based on stock rotation.
  • All products are 100% authentic.
  • Estimated delivery times are indicative and may be affected by circumstances beyond our control.

2. Cancellations

  • Before dispatch: Cancel by contacting Customer Care.
  • After dispatch: You may refuse delivery at the doorstep.
  • Combo packs: Partial cancellation is not available. Cancelling any item in a combo cancels the entire combo/order.
  • Refund for cancellations: Initiated within 48–72 business hours after approval.
  • If shipment returns to warehouse (RTO/rejection): Refund initiated within 24–48 hours after QC.

Note: If an order has been handed over to the delivery partner, they may still attempt delivery. Please refuse the shipment if you no longer wish to receive it.

3. Returns & Exchanges

A. Defective/Incorrect Delivery (raise within 2 days of receipt)

Eligible reasons include: damaged, missing, empty box, used product delivered, incorrect/wrong, expired, or quality/authenticity concern.

Mandatory evidence:

  1. Unboxing video (continuous, from unopened outer carton to product reveal, with SknBiome tape/seal visible).
  2. Clear photos showing the issue, outer carton, inner packaging, product, and visible batch/lot and barcode.

Outcome: Refund or replacement at no extra cost (subject to stock availability).
Condition: Items should be returned in original packaging with seals/labels/barcodes intact where feasible.

B. General Returns (buyer’s remorse/other reasons; raise within 5 days of receipt)

Mandatory evidence:

  1. Unboxing video as above.
  2. Photos of unopened product/packaging, batch/lot, and barcode.

Refund route: Return-for-refund attracts a ₹300 deduction (logistics/processing).
Replacement route: ₹150 re-shipping fee applies; replacement subject to stock.

Conditions:

  • Products must be unused, in original packaging, outer carton undamaged, and security seal/barcode intact.
  • Products expiring within 4–6 months from order date are not eligible for exchange unless wrong/damaged/broken on delivery.
  • Combo packs must be returned as a whole; do not open individual items if you intend to return.

Non-returnable cases (unless defective/incorrect on delivery):

  • Misuse/overuse.
  • Physical damage not reported at delivery.
  • Used/altered items.
  • Missing original packaging/tags/labels/freebies/accessories.
  • Tampered serial/barcodes.
  • Requests made after the applicable return window.

Healthcare Note: For safety and regulatory reasons, returns of prescription medicines once dispensed are generally not accepted, except in cases of damage in transit, wrong/expired product, recall, or quality concerns. Storage/temperature integrity may be verified during QC.